FREQUENTLY ASKED QUESTIONS

• What makes Fine Products different from all other promotional product and apparel suppliers?

  • Our reputation – we're not your usual distributor
  • We combine services and products to give you merchandising strategies
  • Our sales reps work side by side with you to develop the best products for your needs
  • Our extensive offshore manufacturing network, our proprietary inventory management system for online store programs, and 100% unconditional guarantee make us the best in the business
    
    
• What internal services does Fine Products provide?

  • In-house graphics
  • Creative design capabilities
  • Ecommerce packages for online catalogs and stores
  • Pro-active marketing to drive customers to stores
  • Warehouse and fulfillment
  • Importing goods for large quantities to save on costs

• What do you mean by importing manufactured goods?
  • We combine years of experience in working with overseas companies to provide our customers with cost-saving products and apparel
  • Our direct relationships with overseas factories allows us to save money through production

• Can you provide made in USA and Union made merchandise?
  • Yes, we have a large varitey of USA and Union-made merchandise

• How do I get a copy of your catalog?
  • Click here to request a copy of one of our catalogs. Catalogs will be shipped within 48 hours after receipt of request form

• Are you large enough to handle our business ?
  • Yes, we currently handle corporate identity programs for many of America 's top corporations including Toyota, Mack Truck, YES Network, Finish Line, Dow Corning, Leica Camera, Boys & Girls Club, Aer Lingus , NSSF, and others.
    With our warehouse space, national sales reps, long-term relationships with Brand name suppliers, an integrated off-shore supplier network, and in-house creative, embroidery digitizing, and merchandising departments, we are well positioned to handle your business.
    
    
• What is your market position, your scope?
  • Fine Products' position in the marketplace is one of quality, service and creativity.
    
    
• What is your mission statement?
  • Fine Products mission is to be the best full-service supplier of promotional products and decorated apparel to our customers. We respectfully honor your brand, we're responsive to our customers and we relentlessly pursue creative solutions. Fine Products is passionate about building long-standing relationships with both world class name brands and start-up companies.

• Do you have total quality management?
  • Fine Products has proven, measurable, on-going and continuously audited processes in place that allow us to mesh with our client requirements. We are dedicated to achieve quality and continuous improvement in our products, procedures and services. By establishing these requirements and processes, quality is maintained throughout all our departments. The quality operating system used for continuous improvement focuses on: Satisfying customer expectations, identifying key processes needed to meet customer expectations, making adjustments as needed, and tracking performance through time in a measurable format.

• Do you have global sourcing?
  • Fine Products has 15 years of experience in the importing of merchandise. We work directly with manufacturers to provide custom designs and products for our clients. We provide pre-production samples and pre-shipment samples on all international orders for approval. We have relationships with manufacturers in the Orient, South America, Canada and Mexico..

• What are your warehouse and fulfillment capabilities?
  • Fine Products keeps inventory and ships merchandise for many programs
  • We offer the best in tracking, inventory accuracy and efficiency
  • Procedures are in place to ensure all products and shipments are reviewed and quality checked before approval
  • Security is ensured through out the warehouse for safety and integrity of our customer's inventory
  • DHL, Federal Express, UPS and USPS deliver and pick-up merchandise from Fine Products on a daily basis
  • Online tracking is provided with all shipments
  • Capabilities to perform hand assembly, kit assembly and special packaging requests
  • Our inventory department tracks order processing, back-orders, returns and canceled orders to take proactive measure of inventory control